Shipping policy

Thank you for choosing FRAYE! Each item is completely handcrafted with care, we aim to get your order to you as quickly and safely as possible. Please review our shipping policy below:

Processing Time:

  • As all items are completely handmade to order, please allow up to 14 business days for production and processing before your order is shipped. This timeframe allows us to ensure the quality and craftsmanship of your garment.
  • Processing times may vary during peak seasons or for custom orders. We will communicate any potential delays promptly.

Shipping Methods & Delivery Times:

  • We ship within the United Kingdom and internationally.
  • We offer Express, Tracked delivery using Royal Mail as our primary provider. 
  • Estimated delivery times are calculated at checkout. 
  • Please note that these are estimated delivery times and are not guaranteed.
  • Please remember to allow for processing time before your package is shipped. 
  • Delivery times may vary due to factors beyond our control, such as postal delays or customs processing.

Shipping Costs:

  • Shipping costs are calculated at checkout based on the weight of your order and the shipping destination
  • International customers are responsible for any customs duties, taxes, or import fees that may apply.

Tracking Your Order:

  • Once your order has shipped, you will receive a confirmation email with tracking information (if applicable).
  • You can track your order through the carrier's website.

Shipping Address:

  • Please ensure that your shipping address is accurate and complete. We are not responsible for orders shipped to incorrect or incomplete addresses.   
  • We are unable to change the shipping address once your order has been shipped.

Lost or Damaged Packages:

  • In the event that your package is lost or damaged during transit, please contact us immediately
  • We will work with the carrier to resolve the issue. 

Contact Us:

  • If you have any questions about our shipping policy, please contact us at info@frayethelabel.co.uk

We appreciate your patience and understanding as we handcraft your unique garment